1. Accept and acknowledge different ideas
2. Suspend immediate judgment
3. Restate and clarify, to the satisfaction of the other person, before responding
4. Assume there is rationality behind the idea/argument presented
5. Ask questions to understand the underlying rationality
6. Respond respectfully
7. Resist sidebar conversations when someone is speaking
8. Be open and brave. Don’t say anything on a break that you wouldn’t say in the group (read #6 again)
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